Refund Policy
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At Filing365 (a product of HARP SAMRA PRIVATE LIMITED, CIN: U62099UP2025PTC219006), we are committed to delivering high-quality professional services. This Refund Policy outlines the conditions under which refunds may be issued for our services. Please read this policy carefully before engaging our services.
Refund Summary
| Scenario | Refund Eligibility |
|---|---|
| Cancellation before work begins | Full refund of professional fees |
| Cancellation after work has started | Partial refund (proportional to work done) |
| Service already filed with government | No refund of professional fees |
| Government fees paid | Non-refundable (paid to government) |
| Error on our part | Full refund or free rectification |
| Government rejection due to client error | No refund |
1. Cancellation Before Work Begins
If you cancel your service request before we have commenced any work, you are entitled to a full refund of the professional fees paid. Please notify us in writing at [email protected] as soon as possible. Refunds will be processed within 7–10 working days.
2. Cancellation After Work Has Started
If work has commenced but the service has not yet been filed with the relevant government authority, a partial refund may be issued based on the proportion of work completed. The refund amount will be determined at our discretion after assessing the work done.
Work is considered to have "started" once we have begun document verification, preparation of forms, or any other service-related activity.
3. No Refund After Filing
Once a service has been filed with the relevant government authority (MCA, GSTN, Income Tax Department, DGFT, FSSAI, etc.), no refund of professional fees will be issued. This is because the professional work has been completed at that point.
4. Government Fees — Non-Refundable
Government fees, statutory charges, and out-of-pocket expenses paid on your behalf to government authorities are strictly non-refundable. These fees are collected and retained by the respective government bodies and are beyond our control. This includes MCA filing fees, GST registration fees, trademark government fees, FSSAI fees, and any other statutory charges.
5. Error on Our Part
If a service failure or rejection is caused by an error on our part (incorrect filing, wrong information submitted by us), we will either rectify the issue at no additional cost or issue a full refund of the professional fees, at your choice. We take full responsibility for errors attributable to our team.
6. Client-Caused Rejection
If a government application is rejected due to inaccurate, incomplete, or fraudulent information provided by the client, no refund will be issued. Any re-filing required will be charged at the applicable rate. It is the client's responsibility to ensure all information and documents provided are accurate and genuine.
7. Subscription Services
For monthly subscription services (such as GST return filing, bookkeeping, and payroll), cancellation must be requested at least 15 days before the next billing cycle. Fees for the current month are non-refundable once work for that month has commenced. No partial refunds are issued for mid-month cancellations.
8. Refund Process
To request a refund:
- 1Email us at [email protected] with your name, service details, and reason for refund
- 2Our team will review your request within 3 working days
- 3If approved, refunds will be processed to the original payment method within 7–10 working days
9. Contact Us
For refund requests or queries about this policy, please contact us:
Filing365
A product of HARP SAMRA PRIVATE LIMITED
CIN: U62099UP2025PTC219006
Graphix Tower 2, A-13, Sector 62, Noida, UP 201301
Phone: +91 86969-13567
Email: [email protected]